Returns & Refunds policy

At LNT Trans, we provide charter bus and limousine transportation services. Because we offer scheduled transportation services rather than physical goods, our cancellation and refund policy differs from standard retail return policies.

Please read this policy carefully before booking.

1. Cancellation Policy

You are entitled to cancel your booking 24 to 48 hours before the scheduled service date and time, depending on the vehicle type and service agreement.

Standard Cancellation Terms:

• 48 hours prior to service – Full refund (100%)

• 24–48 hours prior to service – Partial refund (up to 50%, depending on reservation terms)

• Less than 24 hours before service – Non-refundable

• Same-day cancellations or no-shows – Non-refundable

The cancellation window is calculated based on the scheduled pickup date and time, not the booking date.

Some large group charters, special events, holidays, prom packages, weddings, or multi-day bookings may require longer cancellation notice. These terms will be stated in your service agreement or confirmation email.

2. How to Cancel

To exercise your right of cancellation, you must notify us with a clear written request.

You may cancel your reservation by contacting:

📧 Email: refunds@lnttrans.com

Please include:

• Full name

• Booking confirmation number

• Scheduled service date

• Contact information

Cancellations are considered effective only once confirmed in writing by our team.

3. Refund Processing

If your cancellation qualifies for a refund:

• Refunds will be processed within 7–14 business days

• Refunds will be issued using the same payment method used at booking

• No additional processing fees will be charged by us (bank or payment processor fees may apply depending on provider)

Refund timelines may vary depending on your financial institution.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Cancellations made less than 24 hours before service

• No-shows

• Incorrect pickup information provided by the customer

• Delays caused by the customer resulting in service inability

• Violation of service terms (damage, misconduct, illegal activity)

Deposits for special events, peak seasons, and customized packages may be non-refundable unless otherwise stated in writing.

5. Service Interruptions

If LNT Trans must cancel your service due to:

• Vehicle breakdown

• Driver emergency

• Severe weather

• Force majeure events (natural disasters, government restrictions, etc.)

You will be offered either:

• A full refund, or

• A rescheduled service (subject to availability)

We are not responsible for indirect or consequential losses (missed flights, events, reservations, etc.).

6. Changes to Reservations

Reservation changes (date, time, vehicle type) must be requested at least 24–48 hours prior to service and are subject to availability.

Additional charges may apply if:

• Service time is extended

• Vehicle is upgraded

• Distance or route changes significantly

7. Chargebacks & Disputes

If you have concerns regarding your booking, we encourage you to contact us first at:

📧 refunds@lnttrans.com

Initiating a chargeback without contacting us may delay resolution and could result in permanent booking restrictions.

8. Contact Information

If you have any questions about our Returns & Refunds Policy, please contact us:

📧 refunds@lnttrans.com